Shipping & Returns

Shipping Information

Local Delivery Fees

  • Free delivery applies to Hong Kong orders over $500 via SF Express.
  • SF Express's cash on delivery (COD) shipping will be applied to orders under $500.
  • Any out of stock or pre-order item will be shipped separately at no additional shipping charge when it becomes available.
  • The shipping charge only covers the first time delivery. If the parcel is returned to us due to any reason, customers will have to pay the shipping charge for second time delivery.

International Delivery Fees

  • International orders will be shipped via Speedpost by Hong Kong Post.
  • When ordering from outside of Hong Kong, your order may be subject to import duties and/or taxes and additional charges for custom clearance. We have no control over these charges and are not responsible for the ordered items meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, please contact your local customs office for further information.
  • If the parcel is rejected and returned to us, customers should pay for the shipping charges (including send out and return shipment) and handling charges (15% of the order total). The balance will then be refunded to customer.

Return Policy

We offer 7-day return on all online orders so you can buy with confidence. Customers can request exchange within 7 days from the date of receipt.

Exchanges

  • If you receive a damaged or wrong product, please contact us within 7 days from the date of receipt for an exchange, overdue is not accepted.
  • The returned product must be unopened and unused, please return the product by post or bring it to our shop in its original packaging and invoice.
  • All exchanges would have to be for products of the same value or higher.
  • All discounted products and free gifts cannot be refunded or exchanged.
  • Each order can only arrange exchange once. Customers are responsible for any shipping fees when returning and exchanging the product.

Refunds

  • All sold items are not refundable.
  • All customers must enter the coupon code at checkout, otherwise no discount will be applied. 
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